Leasing Agent

Essential Duties & Responsibilities:
The overall objective of the Leasing Consultant position is to maintain a high physical occupancy by focusing their efforts on the attraction and retention of qualified residents to his or her community. Responsible for leasing, marketing and maintaining positive resident relations. Reports to the Property Manager.

Major Functions of the Job:
• General office duties
• Assist in lease transactions by typing leases, gathering applicant history and credit approvals
• Provide general clerical assistance to the community office (i.e., answer telephone, writing work orders, typing and filing)

Community Leasing:
• Greet prospects and determine needs and wants
• Complete guest card
• Tour property by showing model or ready vacant apartments
• Highlight amenities (i.e., pool, clubhouse and fitness center) and close the sale
• Have prospect complete all application paperwork and secure deposit and application fee
• Update Weekly Activity Status Report
• Obtain required information to process applications for approval (i.e., credit check, rental history and employment verification)
• Once approved by Property Manager, type lease and applicable addendums
• Insure apartment is ready for move-in on agreed date
• Follow up on prospects unable to close (i.e., phone calls, thank you notes and e-mails) attempt to close sale again
• If not viable prospect for our community, work to send the prospect to a sister property to meet their needs without losing them to a competitor
• Secure new resident signature(s) on appropriate paperwork prior to move-in
• Review and orient new residents to the community‚Äôs specific rules, regulations and policies
• Monitor renewals
• Distribute and follow-up on renewals on a daily basis until finalized
• Write and distribute resident notices as needed

Resident Relations:
• Residents may call or visit in person and will require the Leasing Consultant to listen respectfully to their requests, complaints and comments
• Respond accordingly to rectify the situation after discussing with the Property Manager when required
• Ensure consistency with residents on all matters
• Enforce community policies

Community Marketing:
• Update all web-sites with current availability and pricing
• Place multiple daily ads on Craigslist.com, Facebook and other online advertising mediums
• Distribute resident flyers promoting Resident Referral Fees & various community events or promotions
• Assist in placing, removing and updating all banners, balloons, bandit signs and flags around the property and other locations where outward marketing is performed
• Distribute newsletters, flyers and pamphlets
• Shop competitors monthly
• Keep updated market surveys
• Suggest specials and/or pricing modifications based on market surveys to stay competitive

Other Aspects of the Job:
Leasing Consultant may be required to assist in special projects or activities. This job description is not an all inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment. Attendance is an essential job function.

Education & Mandatory Skills:
• High School Diploma or equivalent required; some college preferred
• Proficient computer skills
• Experience using Microsoft Office applications including Word, Excel, Powerpoint and Outlook
• PMS experience is a plus
• Copy machine
• Fax and scanner
• Basic knowledge of Fair Housing laws

Experience & Industry Knowledge:
Position requires a minimum one year experience in customer service related industry.

Typical Physical Demands:
Job requires mobility to climb stairs to tour, show and inspect apartments on a daily basis. Will use repetitive motion of hands and wrist while using a computer on a daily basis. Normal range of vision is required to complete applications, leases, and general paperwork. Normal range of hearing and speech required to communicate with residents, vendors, supervisors and co-workers on the telephone or in person on a regular basis.

Typical Mental Demands:
Must be able to read and write English at a high school level to complete paperwork, prepare reports and interpret instructions. Must have mathematical skills at high school level to calculate pro-rated rents, late fees and deposits. Must be able to apply common sense understanding on a continual basis to determine actions, priorities and prepare computer reports. Decisions are based on standard operating procedures with few deviations. Will have regular contact with all levels of internal and external customers and therefore must possess excellent interpersonal and communication skills. This position must be able to handle stressful, urgent, novel and adverse work situations on a daily basis. Emotional stability and personal maturity are important attributes in this position.

Environmental Working Conditions:
This position will work in a typical office setting with daily exposure to outdoor environment including heat, cold, damp, rain and snow when touring the community. This position will be often called upon to work long hours and odd schedules which will include weekends. Position requires dependable transportation and means of contact at all times.

This position will work in an office setting with regular exposure to outdoor environment including heat, cold, damp, rain and snow when touring communities. You will be periodically called upon to work long hours, odd and service calls after hours. Position requires periodic travel by automobile to handle work-related activities including daily bank deposit runs.

Required Experience:
• Administrative Assistant / Leasing Agent: 1 year

AAA Apartment Staffing is seeking qualified candidates in:
(including surrounding areas)

Akron, Ohio
Alliance, Ohio
Ashland, Ohio
Ashtabula, Ohio
Athens, Ohio
Aurora, Ohio
Austintown, Ohio
Avon, Ohio
Avon Lake, Ohio
Barberton, Ohio
Bay Village, Ohio
Beavercreek, Ohio
Berea, Ohio
Boardman, Ohio
Bowling Green, Ohio
Broadview Heights, Ohio
Brook Park, Ohio
Brunswick, Ohio
Canton, Ohio
Centerville, Ohio
Chillicothe, Ohio
Cincinnati, Ohio
Cleveland, Ohio
Cleveland Heights, Ohio
Columbus, Ohio
Cuyahoga Falls, Ohio
Dayton, Ohio
Defiance, Ohio
Delaware, Ohio
Dublin, Ohio
East Cleveland, Ohio
Eastlake, Ohio
Elyria, Ohio
Euclid, Ohio
Fairborn, Ohio
Fairview Park, Ohio
Findlay, Ohio
Forest Park, Ohio
Fremont, Ohio
Gahanna, Ohio
Garfield Heights, Ohio
Green, Ohio
Grove City, Ohio
Hamilton, Ohio
Hilliard, Ohio
Huber Heights, Ohio
Hudson, Ohio
Kent, Ohio
Kettering, Ohio
Lakewood, Ohio
Lancaster, Ohio
Lebanon, Ohio
Lima, Ohio
Lorain, Ohio
Mansfield, Ohio
Maple Heights, Ohio
Marion, Ohio
Marysville, Ohio
Mason, Ohio
Massillon, Ohio
Mayfield Heights, Ohio
Medina, Ohio
Mentor, Ohio
Miamisburg, Ohio
Middleburg Heights, Ohio
Middletown, Ohio
Mount Vernon, Ohio
Newark, Ohio
New Franklin, Ohio
New Philadelphia, Ohio
Niles, Ohio
North Canton, Ohio
North Olmsted, Ohio
North Ridgeville, Ohio
North Royalton, Ohio
Norwalk, Ohio
Norwood, Ohio
Oregon, Ohio
Oxford, Ohio
Painesville, Ohio
Parma, Ohio
Parma Heights, Ohio
Pataskala, Ohio
Perrysburg, Ohio
Pickerington, Ohio
Piqua, Ohio
Portsmouth, Ohio
Reynoldsburg, Ohio
Riverside, Ohio
Rocky River, Ohio
Sandusky, Ohio
Shaker Heights, Ohio
Sidney, Ohio
Solon, Ohio
South Euclid, Ohio
Springboro, Ohio
Springfield, Ohio
Steubenville, Ohio
Stow, Ohio
Streetsboro, Ohio
Strongsville, Ohio
Sylvania, Ohio
Tallmadge, Ohio
Tiffin, Ohio
Toledo, Ohio
Trotwood, Ohio
Troy, Ohio
Twinsburg, Ohio
Upper Arlington, Ohio
Vandalia, Ohio
Wadsworth, Ohio
Warren, Ohio
Westerville, Ohio
Westlake, Ohio
Whitehall, Ohio
White Oak, Ohio
Willoughby, Ohio
Wooster, Ohio
Xenia, Ohio
Youngstown, Ohio
Zanesville, Ohio