Leasing Agent

Essential Duties & Responsibilities:
The overall objective of the Leasing Consultant position is to maintain a high physical occupancy by focusing their efforts on the attraction and retention of qualified residents to his or her community. Responsible for leasing, marketing and maintaining positive resident relations. Reports to the Property Manager.

Major Functions of the Job:
• General office duties
• Assist in lease transactions by typing leases, gathering applicant history and credit approvals
• Provide general clerical assistance to the community office (i.e., answer telephone, writing work orders, typing and filing)

Community Leasing:
• Greet prospects and determine needs and wants
• Complete guest card
• Tour property by showing model or ready vacant apartments
• Highlight amenities (i.e., pool, clubhouse and fitness center) and close the sale
• Have prospect complete all application paperwork and secure deposit and application fee
• Update Weekly Activity Status Report
• Obtain required information to process applications for approval (i.e., credit check, rental history and employment verification)
• Once approved by Property Manager, type lease and applicable addendums
• Insure apartment is ready for move-in on agreed date
• Follow up on prospects unable to close (i.e., phone calls, thank you notes and e-mails) attempt to close sale again
• If not viable prospect for our community, work to send the prospect to a sister property to meet their needs without losing them to a competitor
• Secure new resident signature(s) on appropriate paperwork prior to move-in
• Review and orient new residents to the community‚Äôs specific rules, regulations and policies
• Monitor renewals
• Distribute and follow-up on renewals on a daily basis until finalized
• Write and distribute resident notices as needed

Resident Relations:
• Residents may call or visit in person and will require the Leasing Consultant to listen respectfully to their requests, complaints and comments
• Respond accordingly to rectify the situation after discussing with the Property Manager when required
• Ensure consistency with residents on all matters
• Enforce community policies

Community Marketing:
• Update all web-sites with current availability and pricing
• Place multiple daily ads on Craigslist.com, Facebook and other online advertising mediums
• Distribute resident flyers promoting Resident Referral Fees & various community events or promotions
• Assist in placing, removing and updating all banners, balloons, bandit signs and flags around the property and other locations where outward marketing is performed
• Distribute newsletters, flyers and pamphlets
• Shop competitors monthly
• Keep updated market surveys
• Suggest specials and/or pricing modifications based on market surveys to stay competitive

Other Aspects of the Job:
Leasing Consultant may be required to assist in special projects or activities. This job description is not an all inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment. Attendance is an essential job function.

Education & Mandatory Skills:
• High School Diploma or equivalent required; some college preferred
• Proficient computer skills
• Experience using Microsoft Office applications including Word, Excel, Powerpoint and Outlook
• PMS experience is a plus
• Copy machine
• Fax and scanner
• Basic knowledge of Fair Housing laws

Experience & Industry Knowledge:
Position requires a minimum one year experience in customer service related industry.

Typical Physical Demands:
Job requires mobility to climb stairs to tour, show and inspect apartments on a daily basis. Will use repetitive motion of hands and wrist while using a computer on a daily basis. Normal range of vision is required to complete applications, leases, and general paperwork. Normal range of hearing and speech required to communicate with residents, vendors, supervisors and co-workers on the telephone or in person on a regular basis.

Typical Mental Demands:
Must be able to read and write English at a high school level to complete paperwork, prepare reports and interpret instructions. Must have mathematical skills at high school level to calculate pro-rated rents, late fees and deposits. Must be able to apply common sense understanding on a continual basis to determine actions, priorities and prepare computer reports. Decisions are based on standard operating procedures with few deviations. Will have regular contact with all levels of internal and external customers and therefore must possess excellent interpersonal and communication skills. This position must be able to handle stressful, urgent, novel and adverse work situations on a daily basis. Emotional stability and personal maturity are important attributes in this position.

Environmental Working Conditions:
This position will work in a typical office setting with daily exposure to outdoor environment including heat, cold, damp, rain and snow when touring the community. This position will be often called upon to work long hours and odd schedules which will include weekends. Position requires dependable transportation and means of contact at all times.

This position will work in an office setting with regular exposure to outdoor environment including heat, cold, damp, rain and snow when touring communities. You will be periodically called upon to work long hours, odd and service calls after hours. Position requires periodic travel by automobile to handle work-related activities including daily bank deposit runs.

Required Experience:
• Administrative Assistant / Leasing Agent: 1 year

AAA Apartment Staffing is seeking qualified candidates in:
(including surrounding areas)

Albemarie, North Carolina
Apex, North Carolina
Asheboro, North Carolina
Asheville, North Carolina
Boone, North Carolina
Burlington, North Carolina
Carrboro, North Carolina
Cary, North Carolina
Chapel Hill, North Carolina
Charlotte, North Carolina
Clayton, North Carolina
Clemmons, North Carolina
Concord, North Carolina
Cornelius, North Carolina
Durham, North Carolina
Eden, North Carolina
Elizabeth City, North Carolina
Fayetteville, North Carolina
Fuquay-Varina, North Carolina
Garner, North Carolina
Gastonia, North Carolina
Goldsboro, North Carolina
Greensboro, North Carolina
Greenville, North Carolina
Havelock, North Carolina
Henderson, North Carolina
Hickory, North Carolina
High Point, North Carolina
Holly Springs, North Carolina
Hope Mills, North Carolina
Huntersville, North Carolina
Indian Trail, North Carolina
Jacksonville, North Carolina
Kannapolis, North Carolina
Kernersville, North Carolina
Kinston, North Carolina
Laurinburg, North Carolina
Leland, North Carolina
Lenoir, North Carolina
Lexington, North Carolina
Lumberton, North Carolina
Matthews, North Carolina
Mint Hill, North Carolina
Monroe, North Carolina
Mooresville, North Carolina
Morganton, North Carolina
Morrisville, North Carolina
New Bern, North Carolina
Pinehurst, North Carolina
Raleigh, North Carolina
Roanoke Rapids, North Carolina
Rocky Mount, North Carolina
Salisbury, North Carolina
Sanford, North Carolina
Shelby, North Carolina
Statesville, North Carolina
Thomasville, North Carolina
Wake Forest, North Carolina
Wilmington, North Carolina
Wilson, North Carolina
Winston-Salem, North Carolina